Policies

At K9 Mindset Dog Psychology Training, we understand that dogs living in the same household can influence one another’s behaviors. Our approach focuses on understanding each dog’s individual needs as well as the overall household dynamics.

While an assessment may initially be scheduled for one dog, additional dogs in the household may need to be evaluated or incorporated into the training process if their behaviors are contributing to the concerns being addressed.

Training recommendations and pricing are determined by the number of dogs requiring active participation in the training program, rather than simply the number of dogs living in the household.

If additional dogs need to be included, any adjustments to the training plan or associated costs will be discussed with the client before moving forward.

Our goal is to address the underlying behavioral challenges within the household to help create lasting, balanced results.

At K9 Mindset Dog Psychology Training, we understand that schedules can change. To ensure appointment availability and respect everyone’s time, we ask clients to follow these guidelines.

24-Hour Cancellation Notice

Clients are asked to provide at least 24 hours’ notice when canceling or rescheduling an appointment.

If you need to cancel or reschedule an appointment, please contact K9 Mindset Dog Psychology Training directly.

Training Package Rescheduling

If you need to reschedule an appointment that is part of a training package, the original appointment will be canceled, and a replacement session will be scheduled at the end of your existing appointments, based on availability.

All other previously scheduled sessions will remain unchanged.

This allows clients to maintain their existing schedule without disrupting future appointments.

Late Cancellations & No-Shows

Appointments canceled with less than 24 hours’ notice, or missed without notification, may result in a cancellation fee.

For training packages, late cancellations or missed appointments may count as one of the purchased sessions.

Unexpected Circumstances

We understand that emergencies and unexpected situations arise. Exceptions may be made at the discretion of K9 Mindset Dog Psychology Training.

K9 Mindset Dog Psychology Training proudly provides in-home dog behavioral assessments and training throughout Southern Maryland, primarily serving Calvert, Charles, and St. Mary’s Counties.

Appointments within our standard service area are subject to availability and do not typically require additional travel fees.

Appointments Outside Our Service Area

Clients located outside our standard service area are encouraged to contact K9 Mindset before scheduling an appointment.

Appointments outside our normal service area may be subject to an additional travel fee based on distance and travel time.

K9 Mindset reserves the right to decline or cancel appointments outside our service area if travel accommodations cannot be arranged.

Any additional travel fees will be communicated and agreed upon before the appointment takes place.

At K9 Mindset Dog Psychology Training, consistency is an important part of achieving successful behavioral training results. We encourage clients to maintain a regular training schedule whenever possible.

Scheduling Appointments

Training sessions are scheduled based on availability. Purchasing a training package does not guarantee specific appointment dates or times.

Clients are encouraged to schedule all sessions included in their package in advance to maintain consistency and secure their preferred appointment times.

Package Rescheduling

If a client needs to reschedule a session included in a training package, they must contact K9 Mindset Dog Psychology Training directly.

The original appointment will be canceled, and a replacement session will be added to the end of the client’s existing scheduled appointments, subject to availability.

All remaining previously scheduled appointments will stay unchanged.

Package Completion

Training packages should be completed within 90 days of the first scheduled training session.

Extensions may be granted for unexpected circumstances or scheduling conflicts at the discretion of K9 Mindset Dog Psychology Training.

Client Participation

Clients are expected to participate actively in training sessions and consistently practice the techniques and exercises provided between appointments.

Progress depends on consistency, communication, and the client’s commitment to the training process.